Contact Wasanni
Have questions regarding stadium match mechanics, vault diamond credits, tournament fixtures, or corporate sponsorship? Our dedicated team operates 24/7 from Abuja, Nigeria to assist players, club captains, and commercial partners across the African continent.
Table of Contents
1. Dedicated Department Desks & Unified Contact Points
Player Support Desk
For assistance with account credentials, in-app deposits, diamond balance settlements, tournament fixtures, or live stadium match mechanics.
support@wasanni.com.ngLegal & Compliance Desk
For regulatory inquiries, statutory data subject access requests under the NDPA 2023, terms enforcement, and administrative audits.
support@wasanni.com.ngPartnerships & Media Desk
For tournament sponsorships, advertising inquiries, press releases, corporate partnerships, and brand collaborations across Africa.
support@wasanni.com.ng2. Corporate Headquarters & Physical Entity
Wasanni Limited is a registered sports technology enterprise incorporated under the Companies and Allied Matters Act (CAMA) of the Federal Republic of Nigeria. Our centralized operations and technology command hub is established in the nation's political and administrative heart:
support@wasanni.com.nghttps://wasanni.com.ng3. Service Level Agreements & Resolution Timelines
Wasanni Limited operates a guaranteed customer service matrix designed to provide African sports enthusiasts with bank-grade reliability and peace of mind. Every communication delivered through our in-app ticket system or official email is logged in an encrypted ticket queue:
All user inquiries received through our support desk are acknowledged by a human support specialist within 120 minutes of receipt, around the clock.
Disputed deposit references or bank switch delays are queried against the NIBSS central clearing rail within 15 minutes of ticket escalation.
Formal data rectification, erasure, and export requests submitted under the Nigeria Data Protection Act 2023 are fully processed within thirty (30) calendar days.
4. Inquiry Severity Classification
To ensure rapid dispatching, our triage system in Abuja classifies incoming messages into three priority tiers:
5. The Wasanni In-App Support System
For registered players, we strongly recommend opening an in-app support ticket directly through the platform rather than sending an unauthenticated external email. In-app tickets automatically attach your unique user profile, verified transaction history, and match IDs, ensuring expedited investigation and resolution by our technical engineering team.
6. Corporate Partnerships, Stadium Advertising & Press Relations
Wasanni Limited collaborates with African sports federations, consumer brands, digital broadcasters, and sports merchandise leaders. Our platform reaches hundreds of thousands of hyper-engaged football enthusiasts across Nigeria, Ghana, Kenya, South Africa, and the broader diaspora.
For brand sponsorships, official tournament naming rights, or pitch banner integrations, address your formal RFP or pitch to support@wasanni.com.ng with the subject line "Partnership Inquiry: [Company Name]". Our corporate affairs team in Abuja will schedule a virtual discovery consultation.
7. Responsible Security & Vulnerability Disclosure
Wasanni Limited upholds defense-in-depth cybersecurity protocols compliant with NITDA and international information security standards. If you are an ethical security researcher who has identified a vulnerability in our infrastructure, APIs, or database models, we welcome your confidential disclosure.
Please email your encrypted proof-of-concept steps directly to support@wasanni.com.ng. We commit to validating all authentic reports within 24 hours and offering recognition in our seasonal Security Hall of Fame.
8. Frequently Asked Questions
How Quickly Does Wasanni Respond To Inquiries?
Our support desk operates around the clock, 24 hours a day, 7 days a week, 365 days a year. In-app support tickets and emails sent to support@wasanni.com.ng receive an initial human response within two (2) hours, with critical financial transactions prioritized.
What Should I Do If My In-App Deposit Is Delayed?
Deposits made via our in-app payment modal credit instantly. If inter-bank network latency delays confirmation, click the "I Have Made The Payment" button on the Deposit Page to trigger an immediate query to the switch, or send your transaction reference to support@wasanni.com.ng.
How Long Do Cash Prize Withdrawals Take To Settle?
Approved cash tournament withdrawals are routed directly through Nigerian banking channels via the Nigeria Inter-Bank Settlement System (NIBSS) and typically settle into your bank account within 10 to 30 minutes.
How Do I Submit A Partnership Or Media Proposal?
For brand sponsorships, stadium advertising banners, league partnerships, or media interviews, please submit your proposal to support@wasanni.com.ng with the subject line "Partnership Proposal: [Company Name]". Our corporate development desk in Abuja reviews all proposals within 24 hours.
How Do I Report Security Vulnerabilities Or Bugs Responsibly?
Wasanni operates a responsible disclosure program. If you discover a technical vulnerability or game balance bug, report full reproduction steps confidentially to support@wasanni.com.ng. We actively acknowledge and reward ethical researchers who protect our players.